How can we help you?
Search the answers below, filter by topic, or drop us a note at the bottom. We reply within one working day for account and billing, and within three for anything larger.
Account & password
I forgot my password — how do I reset it?
Head to /reset, enter your email, and we'll send you a reset link. The link expires in one hour. If it doesn't arrive within a couple of minutes, check spam, then email support@ezinelearning.com and we'll look into it.
How do I change the password on my eZine account?
Same flow as forgot-password: go to /reset, enter your email, and use the link we send to set a new password. There isn't a "change password" surface inside the app yet — Phase 2 work.
I signed up with the wrong email. What now?
Email support@ezinelearning.com from both addresses so we can verify it's you, and we'll migrate the account. Please don't create a second account — plan and progress state stay with the first one.
eZine keeps signing me out. Why?
eZine tries to keep you signed in for up to a week. If you're signed out sooner, the two common causes are (a) a "private / incognito" browser tab, which forgets everything when you close it, and (b) a browser extension that clears cookies. Try a normal window first; email support@ezinelearning.com if it persists.
Signup & trials
How long is the free trial?
Academy and Professional give you a 48-hour full-access free trial. Trades & Business School gives you a full 48 hours in the Study Desk. No card required to start any of the trials.
Do I need a card to start the free trial?
No. Every trial starts card-free. You're only asked for a card when the trial ends and you decide to subscribe.
Do I need to verify my phone number to start a trial?
You give a phone number so we can enforce one free trial per person and reach you about your learning. Today we don't send an SMS code — the number is stored, not verified via OTP. That may change in a future release.
Which signup link should I use?
For most people, ezinelearning.com is the right front door. If you were sent a school code, use /join. If you have an organisation rep code, use /organization. If you're a Nigerian university student with a Campus Rep code, use /campus. Family setup is at /parent.
Payments & billing
What will I actually be charged?
Prices are set by your billing country. US $19.99, UK £15.99, Nigeria ₦9,900 for Trades — with lower prices in developing regions. The full grid is on /pricing. Local sales tax or VAT may be added at checkout (UK VAT, some US states). You never see USD if you're in a supported non-USD region — the card shows your final price before you click.
Which payment methods do you accept?
Stripe (card) for US and UK. Paystack, Monnify or Flutterwave (card + bank transfer) for Nigeria. Paystack for Ghana, Kenya and South Africa. Manual bank transfer is available for Nigerian buyers on request — email support@ezinelearning.com.
How do I cancel my subscription?
You can cancel any time from your account settings. If you can't find the setting or the cancel button, email support@ezinelearning.com and we'll do it for you within one working day and confirm in writing.
What is your refund policy?
The short version: full refund within 14 days if you haven't started lessons. Details in /terms. If you started lessons but the platform did not deliver what we promised, email us — we resolve it case by case, honestly.
How do I get an invoice / receipt?
Card charges via Stripe and Paystack automatically email a receipt. For a formal invoice with your organisation's details (VAT number, PO reference), reply to that receipt or email support@ezinelearning.com.
I have a rep code / referral code. How do I use it?
Add ?rep=YOURCODE to any eZine URL (e.g. ezinelearning.com/?rep=YOURCODE) and the code sticks with you through signup and checkout. You can also paste the code at checkout. Your rep's discount is applied automatically if the code is valid.
Learning & lessons
How do I continue where I left off?
Sign in and your dashboard opens with a "Resume" (or "Continue") button pinned to whatever you were last doing. If it's blank, it's your first session — start any lesson and next time we'll remember.
Can eZine read my lessons aloud?
Yes. Voice is on by default on most surfaces. If you don't hear anything, check the sound icon in the lesson toolbar, and check your browser's site sound permissions. On mobile, tap once inside the lesson so the browser allows audio.
Can I upload my own PDF or notes and have eZine teach from them?
Yes — "Teach me my material" is on Academy and Professional. Look for the upload button on the main tutor page. Supported: PDF, images (eZine reads handwriting too). Very large files may take a few seconds to prepare.
How do I get a certificate, and can employers verify it?
Every eZine certificate carries a public verification ID. Anyone can verify it at /trades/verify (Trades). Certificates are print-ready — use your browser's Print → Save as PDF.
Family & parents
How do family plans work?
Academy Family covers up to five separate learners on one bill, each with their own private progress. You add each child from the /parent dashboard, choose their username and password, and they sign in as their own account. Trades & Business School is an individual account and isn't part of the Family bundle.
My child forgot their password — how do I reset it?
Sign in on /parent, click "Reset password" on the child's card, and set a new one. Minimum 8 characters. The child signs in with their existing username and the new password.
Can I set daily time limits or restrictions for my child?
Yes. From /parent, open "Controls" on each child. You can set a daily minute cap, allowed hours, and whether voice and file upload are allowed. Controls apply next time they sign in.
Institutions (schools & organisations)
How do we sign up our school or organisation?
Start at /apply?as=partnership and pick "Partnership desk". We reply with either a click-through invitation or a full DocuSign agreement — depends on the size and shape of the deployment. Once signed, we provision your tenant and invite your primary admin.
How do we get all our students into eZine?
The institution admin console (available after you're provisioned) has a bulk-invite by email flow and CSV upload. If you have more than a few hundred learners, email support@ezinelearning.com and we can help with the first import.
How do I assign an instructor to a group of learners?
In the institution admin console, open "Assignments" and use the pickers to select an instructor and either a specific learner or a whole group. The whole group inherits the instructor for reporting and at-risk alerts.
Reps & partners
How do I become an eZine rep?
Apply at /apply — pick "Campus rep", "Organization rep" or "Partnership desk" as fits. We review every application. Approved reps get a personal code and a share link.
How much do reps earn?
Campus Reps earn ₦2,000 per verified paying student, plus tier-based monthly volume bonuses. The tiers and the current bonus table are in your /reps dashboard once your code is active. Payout is monthly; earnings show live in the dashboard as students pay.
How do I share my rep link?
Open /reps, enter your code, and you'll get a personal link, a QR code, and one-tap share on WhatsApp / X / Facebook. A student who taps the link lands with your code already applied.
Data & privacy
How does eZine handle my personal data?
Our privacy policy is the source of truth. Short version: we collect what we need to teach you, we never sell your data, and we never train models on your private reflections. Family accounts follow child-safety rules (see privacy).
How do I export or delete my data?
Email privacy@ezinelearning.com from the address on the account. We reply within one working day. Export ships as a machine-readable file within seven days; deletion is confirmed in writing after the account is fully purged.
Does eZine support two-factor auth?
Not yet on the learner account (roadmap item). Staff and institutional-admin accounts do use additional protections. Watch the /security page for updates.
Didn't find your answer?
Send us a note. We reply within one working day for account and billing, and within three for anything else. For urgent security issues email security@ezinelearning.com.